How long does my order take to ship?

Orders will ship within 5-7 business days. If any delay is expected, you will be contacted.

7-Day Exchange-Only Policy 

We want you to love what you ordered! If you’re not fully satisfied, you may exchange eligible items within 7 days of receiving your order.

Exchange Conditions:

• Items must be unused, unwashed, and in their original packaging.

• Proof of purchase (receipt or order confirmation) is required.

• Custom, personalized, or final sale items cannot be exchanged.

How to Request an Exchange:

1. Contact our support team at tzerst@gmail.com within 7 days of delivery.

2. We’ll provide an exchange authorization and instructions.

3. Send the item back using a trackable shipping method.

Important Notes:

• We do not offer refunds — exchanges only.

• If the replacement item is of higher value, you’ll need to pay the difference.

• If the replacement item is of lower value, the difference will be issued as store credit.

• Shipping fees are non-refundable unless the exchange is due to our error or a defective product.

Need Help?

Our team is happy to assist — contact us at tzerst@@gmail.com.